Privacy Policy

1. Who we are

TKC (Proprietorship) is an AI-first digital marketing agency providing search optimization, paid media, social media, content, marketing automation, and conversion-focused creative services.

Registered address: E 12/11, Sikar, Rajasthan, India.
Email: hello@tkc.services
Phone: +91 98765 43210
GSTIN: available on request.

2. Information we collect

We collect information you choose to provide and limited technical information needed to operate the website.

• Contact details: name, phone number, email address, service interest, and any message you submit through our contact form.
• WhatsApp communications: when you submit the form or click a WhatsApp link, we receive the details you choose to send through WhatsApp. WhatsApp is operated by Meta and has its own privacy terms.
• Email and phone communications: information you share when you email or call us.
• Client and billing records: information needed to provide services, issue invoices, and meet tax and accounting obligations.
• Technical information: our hosting provider may process standard server log data such as IP address, browser type, device information, and pages requested for security and reliability purposes.

We do not create user accounts on this website. We do not intentionally collect sensitive personal information through the website.

3. How we use information

• Respond to enquiries and provide requested audits, proposals, and services.
• Communicate about projects, invoices, and support requests.
• Maintain business, tax, and accounting records.
• Protect the website, prevent abuse, and troubleshoot technical issues.
• Improve our services and understand which services are requested.
• Comply with applicable legal and regulatory obligations.

We do not sell personal information. We do not use contact form data for unrelated marketing without your consent.

4. Legal basis for processing

Depending on the context, we rely on:

• Consent: when you submit an enquiry, request a callback, or agree to marketing communications.
• Contract: when processing is needed to deliver services you have engaged us for.
• Legitimate interests: for website security, fraud prevention, service improvement, and normal business operations.
• Legal obligations: for tax, accounting, and regulatory record-keeping.

Where the Digital Personal Data Protection Act, 2023 (India) applies, we process personal data on the basis of consent or another permitted ground. Where the GDPR applies, you may also rely on the lawful bases described above.

5. Sharing and third parties

We share information only where necessary:

• WhatsApp / Meta: when you submit the contact form or click a WhatsApp link, the details are transmitted through WhatsApp. Meta processes that information under its own terms.
• Email and hosting providers: trusted service providers that help us receive email and operate the website.
• Google Fonts: this website loads fonts from Google Fonts. Google may receive your IP address and browser information when the font files are requested. We do not control Google's processing.
• Professional advisers and authorities: where required for accounting, legal advice, compliance, or valid legal requests.

We do not sell, rent, or trade personal information. We require service providers to handle information in accordance with applicable law.

6. Cookies and tracking

TKC does not currently set advertising, analytics, or performance cookies on this website. We do not load Google Analytics, Google Ads conversion tags, or other tracking scripts.

When you dismiss the cookie notice, we store that preference in your browser using localStorage. This is not a cookie and is not sent to us. You can clear it through your browser settings at any time.

Some external services may process technical information when you interact with them:

• Google Fonts is used to display the website fonts.
• Google Maps opens only if you click the map link on our contact page.
• WhatsApp opens only if you click a WhatsApp link or submit the contact form.

Read our Cookie Policy for more detail.

7. Data retention

We keep personal information only for as long as needed for the purpose it was collected, or as required by law.

• Enquiries that do not become client engagements are usually kept for up to 24 months.
• Client, invoicing, and tax records are kept for the period required by applicable Indian tax and accounting laws.
• Server logs are kept for the period set by our hosting provider for security and reliability purposes.

8. Data security

We use reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include access controls, secure service providers, and limiting access to information on a need-to-know basis.

No method of transmission over the internet or electronic storage is completely secure. Please avoid sending sensitive information through the website form or WhatsApp.

9. Your rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of information that is no longer required.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Raise a grievance with our Grievance Officer.

To exercise a right, email hello@tkc.services with enough detail for us to identify you and your request. We may need to verify your identity before acting. We aim to respond within 30 days or the period required by applicable law.

You may also have the right to complain to the relevant data protection authority in your jurisdiction.

10. Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, contact us and we will take appropriate steps.

11. International processing

We operate from India and serve clients worldwide. Service providers such as Google, Meta, and email or hosting providers may process information in other countries. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Material changes will be highlighted where appropriate.

13. Contact and grievance